Improving outcomes with better government productivity

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Sure, productivity can save money. But it could also improve education, fine-tune tax collection, and add 12 billion healthy-life years for the world’s population.

When citizens are asked about their expectations of government, they focus on specific, real outcomes—better education, healthcare, and job opportunities, for example, are top priorities. Moreover, citizen expectations of public services have risen over the past two decades, as people increasingly come to expect service levels comparable to what they get from the private sector.

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