|More from: | NetworkWorld |||
As someone who used to work in corporate IT, I can attest to the fact that in general, workers and IT are at odds most of the time. Part of the problem is the tools that IT uses has never provided the right information to help the technical people understand what the user is experiencing.
That is why help desks are often referred to as “the no help desk” or “helpless desk” by the internal employees. Users call the help
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