AI is fueling smarter collaboration

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Artificial intelligence (AI) and machine learning (ML) are reaching into a growing number of applications, systems, and business processes. Unified communications (UC) platforms, which power much of the collaboration in enterprises today, is one of them.

Also: What is AI? Everything you need to know

While it’s still early in the real-world application of AI in unified communications and collaboration, offerings are emerging that include bots to enable natural language conversation with data, or to provide voice control of applications such as conferencing systems, said Irwin Lazar, vice president of consulting and advisory firm Nemertes Research.

Earlier this year, Microsoft demonstrated the ability of its Teams application to perform real-time language translation, enabling individuals who speak


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