Lloyds Banking Group rolls out Voice ID

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Lloyds Banking Group is introducing voice verification technology from Nuance to identify customers dialling into its call centres.

Customers registering for Voice ID will be asked to say ‘my voice is my password’ to create a unique voiceprint. Next time they call to access their account, their voice will be analysed by over 100 unique characteristics, including their accent, how fast they talk and the unique size and shape of their vocal chords to determine if the caller matches the stored voiceprint

Martin Dodd, managing director of telephone banking at Lloyds Banking Group, says: “Today we use hundreds of passwords across our connected lives, and remembering each one can be difficult. Voice ID makes telephone banking with us safer, quicker and easier


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