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Mobile phone service provider customer satisfaction, August 2018 vs August 2017
(Image: Roy Morgan Single Source Australia)
Optus’ shuttered mobile virtual network operator (MVNO) Virgin Mobile has won another customer service award, taking out the Roy Morgan Mobile Phone Service Provider Monthly Customer Satisfaction Award with a score of 88 percent for August.
This marked a 12 percent rise from its score this time last year, Roy Morgan added, with Aldi Mobile coming in second at an 84 percent customer satisfaction rating for August, up by 14 percent from last year.
“Both Virgin Mobile and Aldi Mobile have achieved multiple victories in the Mobile Phone Service Provider category in 2018, and are the leading contenders to take out the 2018
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