Yale smart lock, alarm app debacle causes chaos across UK homes

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A system failure which caused the Yale smart security app to crash reportedly resulted in customers unable to enter or leave their homes due to alarm failures.

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On Wednesday, Yale told customers across the United Kingdom on Twitter that “unplanned network maintenance” might cause some customers to “experience connection issues.”

While Yale promised that the work would be complete within 24 hours to resolve the issue, this was later followed by a message which indicated the fix would take longer than expected.

The issue affected all app-controlled alarm systems.

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“We’re very sorry but whilst working to fix the app we have experienced

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