As Windows Becomes a Service, Microsoft Needs To Be Transparent About Issues With That Service To Customers. In Recent Weeks, It Has Failed Miserably at That.

More from: | Slashdot |
0

Veteran technology columnist Ed Bott writes: “Windows as a service” sounded like a good idea in 2015, when Microsoft released Windows 10. But after a terrible October, Microsoft’s Windows 10 problems continued in November. Yesterday, an unknown number of devices running Windows 10 suddenly lost their activation status; the owners of those devices were told that they no longer had a valid digital license and were running a “non-genuine copy of Windows.” Those activation problems are now apparently resolved, but Microsoft hasn’t offered an explanation or an apology. A company spokesperson declined to provide any additional details.

[…] In the Windows-as-a-service era, it’s perfectly understandable that problems will occasionally crop up. But customers have a right to expect prompt, accurate notification

(...)

Read full article » http://rss.slashdot.org/~r/Slashdot/slashdot/~3/4WK2QvLLud0/as-windows-becomes-a-service-microsoft-needs-to-be-transparent-about-issues-with-that-service-to-customers-in-recent-weeks-it-has-failed-miserably-at-that


About | Slashdot |

Slashdot was created in 1997 by Rob "CmdrTaco" Malda. Today it's owned by BIZX, LLC. Slashdot is run primarily by a handful of editors and coders, with the help of many others. As of April 2016, the Slashcode is wrangled and taunted by Drew ("SlashDrew") Kroft. The editors are Beau ("BeauHD") Hamilton, Manish ("manishs") Singh, David ("EditorDavid"), and Logan ("whipslash") Abbott.

»Twitter: @slashdot »Facebook: @slashdot