Today In Data: Aligning Expectations In The New Year

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When customers and those that fulfill their needs are in alignment, all is right with the commerce world. Unfortunately, sometimes things get a little out of whack, with customers going one way and retail managers going another. Observable particularly in physical retail and QSR dining, misaligned expectations have been popping up a lot lately. For some firms, Apple in particular, that is taking a bite out of expectations and investor confidence. For other firms, security specialists spring to mind, raising the bar on vigilance and pushing the pace of innovation.

Data:

75 percent: Share of QSR managers that view Amazon Pay favorably.

67 percent: Share of QSR managers who complain that debit payments take too

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