1 in 20 Internet Users Say It Has Caused Them 'Unbearable' Pain

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If you’ve experienced terrible pain after negative experiences online, you’re not alone. New research from Microsoft suggests that such agony is widespread, with over a third of global internet users reporting “moderate or severe pain” from online experiences, including 5 per cent of survey respondents who said they suffered “unbearable pain.”

The results were released yesterday as part of Microsoft’s third annual “Civility, Safety and Interactions Online” report. The company surveyed over 11,000 global internet users in May of 2018 to measure the general level of civility across the internet. That number, however, has stayed fairly consistent each year, as Microsoft’s chief online safety officer admitted in an accompanying blog post.

Microsoft says its global Digital Civility Index—which measures how


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