Zipcar Disruption

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Zipcar Disruption

This isn’t a security story, but it easily could have been. Last Saturday, Zipcar had a system outage: “an outage experienced by a third party telecommunications vendor disrupted connections between the company’s vehicles and its reservation software.”

That didn’t just mean people couldn’t get cars they reserved. Sometimes is meant they couldn’t get the cars they were already driving to work:

Andrew Jones of Roxbury was stuck on hold with customer service for at least a half-hour while he and his wife waited inside a Zipcar that would not turn back on after they stopped to fill it up with gas.

“We were just waiting and waiting for the call back,” he said.

Customers in other states, including

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Read full article » https://www.schneier.com/blog/archives/2019/03/zipcar_disrupti.html


About | Schneier on Security |

I've been writing about security issues on my blog since 2004, and in my monthly newsletter since 1998. I write books, articles, and academic papers. Currently, I'm the Chief Technology Officer of IBM Resilient, a fellow at Harvard's Berkman Center, and a board member of EFF.

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